General Policies

STOCK LEVELS:

We aim to keep all products featured on our web site in stock for immediate despatch except where specifically stated in the product description, eg. made to measure items. We generally hold stock of about 90% of items available on our site. Wherever possible if an item is unavailable we provide an indication on stock availability. If a particular size/colour is indicated as not available from stock, you may wish to contact us to check when/if further stock is expected. If several items are ordered and one of those items is not available for immediate despatch but stock is due in a few days we may hold the whole order and send the completed order once all items are available for despatch. We would therefore despatch an order once as/when all the items are available from stock. On those rare occasions we will e-mail or phone you to advise you of expected despatch.

Our products are offered subject to availability, we operate a tight stock control system, if an item is shown as out of stock please email or phone us on 01736 751066 (Mon-Fri. 09:30 to 17:30) as we may have the item available in our retail shop. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid back into your account.

Prices are subject to change without notice, manufacturers regularly make updates to products, logos etc. without always informing us, we try to keep images and descriptions as up to date as possible. If an item you receive is not as you expected, we will always be happy to receive the unused item back for a full refund.

ACKNOWLEDGEMENT OF ORDERS:

We will acknowledge all orders placed on the web by e-mail.

If you do not receive a confirmation email it may be because you have entered your email address incorrectly on your order. For reasons beyond our control, AOL and Hotmail sometimes treat e-mails from watersportswarehouse.co.uk as spam. This means that if you do not receive your email, it may be in your spam folder.

If, after checking your spam folder and your e-mail address, you do not receive a confirmation email please phone 01736 751066 or email us at team@triathlonstore.co.uk

When you receive confirmation of your order this indicates that we have received your order. It does not indicate that a contract exists between us.
Your order will only be considered accepted by us when we take payment for the order, at this point we verify that we have the goods and can complete your order.

PRICE MATCH

At Triathlonstore.co.uk our aim is to provide value throughout our range of products while maintaining our usual high standard of service. We aim to be as competitive as possible but if you find any of our products cheaper elsewhere in the UK please let us know before placing your order so we may offer to match or beat a competitorís price. Although occasionally we are unable to do so due to sales, promotions and brand restrictions. Do please let us know by completing the details on the Price Match form, available on each product, before placing your order or drop us an e-mail: team@triathlonstore.co.uk. We should be able to respond during normal working hours, Monday-Friday (excl. Bank Hols).

Our Price Match offer:

  • This offer does not apply after you have placed the order. We are unable to offer any discount in retrospect, after you have ordered. For this offer to be valid you must contact us prior to placing an order.
  • The product must be in stock in the colour and size you specify when we verify the price.
  • Is applicable to the actual price displayed on the competitorís site for the product plus any delivery costs.
  • It does not include special offers a competitor may have e.g. Discount codes/introductory offers/voucher/seasonal or clearance offers.
  • The cost must include any delivery costs.
  • The company should be shipping from the UK and have a valid VAT registration number.
  • Does not include Amazon or auction sites such as e-Bay.

PRIVACY POLICY

We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party. The terms and conditions do not affect your statutory rights as a consumer.

COPYRIGHT PROTECTION

All images and descriptions used on our website are copyright protected. Some images and text are provided by manufacturers/suppliers. All images and information produced by Undersea Adventures Ltd remains the copyright of Undersea Adventures Ltd. Any images and/or descriptions used in any media without prior written permission will be invoiced at £100 per instance where that image or description is used.
Payment of such invoices will be pursued to the full extent of UK Law.

WASTE ELECTRICAL & ELECTRONIC EQUIPMENT REGULATION

The amount of Waste Electrical and Electronic Equipment thrown away is increasing by around 5% each year.
As distributors of new Electric and Electronic Equipment (EEE) we have a part to play in reducing the amount going into landfill sites.

For more information and details of how to return Waste Electrical items please download the WEEE Terms and Conditions (PDF - 26kb).